Friday, September 13, 2013

STAR+PLUS Enrollment Letters Sent in Error

An error resulted in STAR+PLUS enrollment packets being sent to some Department of Aging and Disability Services (DADS) waiver clients. The letters told the clients they needed to choose a plan because they would soon move into STAR+PLUS. These clients are getting a letter correcting this mistake. The new letter will say:   

"We recently sent you a letter that said you would soon be in the Medicaid STAR+PLUS program. We sent you this letter by mistake. You do not need to take any action because of this. You will not be enrolled in STAR+PLUS at this time, even if you picked a medical plan and doctor." 

HHSC also has directed the vendor that made the mistake to call affected clients to explain what happened. For questions, call 1-800-964-2777.

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